RETURN AND EXCHANGE POLICY - HOW DO I RETURN OR EXCHANGE?
Due to hygiene and safety reasons, face mask are not eligible for returns or exchanges.
WHAT IF MY PRODUCT IS FAULTY?
Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.
If you receive a damaged or defective item, submit a Return Request using the Customer Service contact form and we will help you exchange or return the item.
CAN I CANCEL AN ORDER?
Once you've placed your order, we are unable to make any changes, additions, cancellations or amendments. Our systems are automated and changes may cause delays or mix-ups in the preparation of your order. We highly suggest that you review your cart before checking out.
If your order has already been processed or shipped and you wish to return or exchange an item, please fill out the Customer Service contact form to request for a Return Authorisation (RA) for the products you do not wish to keep once you receive your order.
WILL I RECEIVE A FULL REFUND?
You will receive a full refund for products returned to Saint within the 30 days return period. All product must be in new, unused condition, with all SAINT garment tags still attached, and in its original packaging. The refund will be processed via the payment method used to place the initial order to the original account used for payment. Shipping costs are not refunded unless your items are faulty.
We have made every effort to display as accurately as possible the colours of our products that appear on SA1NT. However, as computer monitors vary, we cannot guarantee that your monitor's display of any colour will be completely accurate.
All items are quality controlled and checked for any faults before they are dispatched to customers. Should you receive an item that is not in perfect condition please contact us immediately.